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Employee Rights and Responsibilities
Application of number
Key Skills Information Communication Technology
Unit 4520-301 Customer Care in ICT
Unit 4520-102 Health and safety in ICT
Unit 4520-201 Customer Care in ICT
Unit 4520-203 Interpersonal and written communication
Unit 4520-204 Develop own effectiveness and professionalism
Unit 4520-206 Remote Support for Products and Services
Unit 4520-208 Software installation and upgrade
Unit 4520-210 Technical advice and guidance
Unit 4520-211 Technical fault diagnosis
Unit 4520-213 Testing ICT Systems
4520-273 Using Email
Unit 4520-303 Interpersonal and written communication
Unit 4520-304 Develop own effectiveness and professionalism
Unit 4520-306 Remote support for products and services
Unit 4520-307 Security of ICT systems
Unit 4520-308 Software installation and upgrade
Unit 4520-310 Technical advice and guidance
Unit 4520-311 Technical fault diagnosis
Unit 4520-313 Testing ICT systems
Unit 4520-314 Working with ICT hardware and equipment
7540-231 Testing ICT systems 2
7540-362 Level 3 Install, configure and upgrade ICT Software
7540-229 Level 2 Install and configure ICT equipment and operating systems
7540-230 Install, configure and maintain software
7540-328 Maintain ICT equipment and systems 3
Plan for the delivery of ICT support services and assist in the acquisition of ICT systems
Welcome to a Moodle site dedicated to the courses and units in the Apprenticeship programme.
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